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Terms & Condition

Welcome to Ljewellery. These Terms and Conditions govern your use of our Website and the purchase of products from our online store. By accessing or using our Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Website.

  • General
    • 1.1. Eligibility: You must be at least 18 years old to use our Website and purchase products.
    • 1.2. Changes to Terms: We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website constitutes your acceptance of the revised Terms.
  • Products
    • 2.1. Product Descriptions: We strive to provide accurate descriptions and images of our products. However, we do not warrant that the descriptions, colors, or other content available on the Website are accurate, complete, reliable, current, or error-free.
    • 2.2. Pricing: All prices are listed in Malaysian Ringgit and are subject to change without notice. Prices do not include taxes or shipping charges, which will be added to your total purchase price.
    • 2.3. Availability: All products are subject to availability. We reserve the right to limit the quantity of products we supply, discontinue any product, or cancel any order at our sole discretion.
  • Orders and Payment
    • 3.1. Order Acceptance: Your receipt of an order confirmation does not signify our acceptance of your order. We reserve the right to accept or decline your order at any time after receipt.
    • 3.2. Payment: We accept Online Banking (FPX). By submitting an order, you represent and warrant that you have the legal right to use any payment method(s) included in your order.
    • 3.3. Order Cancellation: We reserve the right to cancel any order for any reason. If your order is canceled, we will notify you and provide a full refund.
  • Shipping and Delivery
    • 4.1. Shipping: We will ship products to the address you provide during checkout. Shipping times and costs will be provided at the time of purchase.
    • 4.2. Delivery: We are not responsible for any delays in delivery once the product has been shipped. Risk of loss and title for products pass to you upon our delivery to the carrier.
  • Returns and Refunds
    • 5.1. Return Policy: Please refer to our Return Policy for detailed information on returns and refunds.
  • Intellectual Property
    • 6.1. Ownership: All content on the Website, including text, graphics, logos, images, and software, is the property of Ljewellery or its content suppliers and is protected by applicable intellectual property laws.
    • 6.2. License: You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website for personal, non-commercial purposes.
  • Limitation of Liability
    • 7.1. Disclaimer: The Website and all content, products, and services available on the Website are provided on an "as is" and "as available" basis. We make no representations or warranties of any kind, express or implied, as to the operation of the Website or the information, content, products, or services included on the Website.
    • 7.2. Limitation of Liability: To the fullest extent permitted by law, Ljewellery disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. We do not warrant that the Website, its servers, or email sent from us are free of viruses or other harmful components. Ljewellery will not be liable for any damages of any kind arising from the use of the Website or from any information, content, products, or services included on or otherwise made available to you through the Website, including, but not limited to, direct, indirect, incidental, punitive, and consequential damages.
  • Governing Law
    • 8.1. These Terms and your use of the Website are governed by and construed in accordance with the laws of Malaysian, without regard to its conflict of law principles.
  • Contact Us
    • If you have any questions or concerns about these Terms, please contact us at:
      Ljewellery

Refund Policy

  1. Eligibility for Returns
    • Items must be in new, unused condition with all original tags attached. Jewelry must be unworn and in its original packaging.
  2. Time Frame
    • You have 7 days from the date of purchase to initiate a return or exchange. After 7 days, unfortunately, we cannot offer a refund or exchange.
  3. Exclusions
    • For hygiene reasons, pierced jewelry (earrings) cannot be returned or exchanged unless they are defective. Customized or personalized jewelry items are final sale and cannot be returned or exchanged.
  4. Refund Process
    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 days.
  5. Return Shipping
    • Customers are responsible for return shipping costs unless the item received was incorrect or defective.
  6. How to Initiate a Return
    • To initiate a return or exchange, please contact our customer service team at +60 16722 7101. Please include your order number and reason for return in your correspondence.
  7. In-Store Returns
    • Items purchased online can also be returned in-person at our physical store location. Please bring your proof of purchase.
  8. Store Credit
    • If preferred, we can issue store credit for the returned item(s) instead of a refund.
  9. Damaged or Defective Items
    • If you receive a damaged or defective item, please contact us immediately for assistance. We will gladly replace the item or issue a refund.
  10. Policy Changes
    • LJewelry reserves the right to update or modify this return policy at any time without prior notice. Thank you for choosing LJewelry. We appreciate your business and look forward to serving you again!

Shipping Practice

  1. Shipping Options and Rates
    • 1.1 Standard Shipping: Estimated delivery time: 1 to 5 business days.
    • 1.2 Express Shipping: Estimated delivery time: 1 to 5 business days. Rate: [Specify rate].
    • 1.3 International Shipping: Estimated delivery time: 1 to 5 business days. Rate: [Specify rate].

    Note: Customers are responsible for any customs duties or taxes applicable in their country.

  2. Order Processing Time
    • 2.1 Order Confirmation: Orders are processed within 1 business days after confirmation.
    • 2.2 Processing Time: Custom or personalized items may require additional processing time. Specific details will be provided at checkout or in the product description.
  3. Packaging
    • 3.1 Secure Packaging: All jewelry items are securely packaged to prevent damage during transit. We use [mention type of packaging, e.g., bubble wrap, padded envelopes, jewelry boxes].
    • 3.2 Discreet Packaging: For security purposes, packages are discreetly labeled with no indication of valuable contents.
  4. Tracking and Delivery
    • 4.1 Order Tracking: Once your order is shipped, you will receive a confirmation email with tracking information.
    • 4.2 Delivery Confirmation: A signature may be required upon delivery for high-value items. Ensure someone is available to receive the package.
  5. Shipping Addresses
    • 5.1 Address Accuracy: Please ensure the shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.
    • 5.2 PO Boxes and APO/FPO Addresses: We do not ship to PO Boxes or APO/FPO addresses. Please provide a valid residential or commercial address.
  6. Shipping Delays
    • 6.1 Unexpected Delays: While we strive to meet our delivery estimates, unforeseen circumstances (e.g., weather conditions, carrier delays) may affect delivery times.
    • 6.2 Holiday Seasons: During peak holiday seasons, please allow extra time for your order to arrive. We recommend placing orders early to avoid delays.
  7. Lost or Damaged Items
    • 7.1 Lost Packages: If your package is lost in transit, please contact us at [Customer Service Email] within 1 days. We will work with the carrier to resolve the issue.
    • 7.2 Damaged Items: If your item arrives damaged, please retain all packaging materials and contact us immediately at [Customer Service Email] with photos of the damage.
  8. Return Shipping
    • 8.1 Return Policy: Please refer to our [Return Policy] for details on how to return an item.
    • 8.2 Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or we made an error in the shipment.
  9. Contact Us
    • If you have any questions or need further assistance, please contact our customer service team at:
      Ljewellery